Privacy Policy

Our Commitment to Your Privacy

Ansar Family ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We understand the sensitive nature of the information you share with us, particularly regarding your spiritual journey. We treat this responsibility with the utmost care and respect.

Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth, and gender
• Location Information: Address, city, state/region, and country of origin
• Journey Information: Your spiritual journey type (new Muslim, reconnecting, or seeker) and areas where you seek support
• Volunteer Information: For Ansars, we collect information about your background, experience, and availability
• Organization Information: For Partner Hubs, we collect details about your community or organization

How We Use Your Information

We use the information we collect to:

• Connect seekers with local Ansar volunteers and community resources
• Facilitate introductions and ongoing support relationships
• Enable Partner Hubs to manage their local community programs
• Communicate with you about your participation in our programs
• Improve our services and develop new features
• Ensure the safety and security of our community

Information Sharing

We share your information only in the following circumstances:

• With Your Ansar or Seeker: When we pair you with someone, we share necessary contact information to facilitate the connection
• With Partner Hubs: If you join through a specific community, that Partner Hub will have access to your information to provide local support
• With Service Providers: We work with trusted third-party services (like our database and authentication providers) who help us operate our platform
• Legal Requirements: We may disclose information if required by law or to protect the safety of our community

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption and secure data storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to certain exceptions)
• Withdraw from our programs at any time
• Opt out of non-essential communications

To exercise any of these rights, please contact us at privacy@ansarfamily.org.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When you request deletion of your account, we will remove your information within 30 days, except where retention is required by law.

Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.